Question: What’s one of the 15 expert insights on how to elevate customer service with chatbots?
Answer: ‘Swiftly connect user chats to live agents when FAQs fail.’

“If a customer starts a conversation through a chat feature or chatbot, it’s crucial to swiftly connect them to a live customer service agent via chat—especially when general FAQs don’t adequately address their needs and for questions that require personalized assistance from a human representative.“
– Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “15 expert insights on how to elevate customer service with chatbots” at Forbes.