Generation Z, the post-Millennial group of digital natives born after 1997 who have an insatiable desire for instant gratification and personalization in all aspects of their lives, is arguably the most unique generation to come. Advertising to the emerging Gen Z consumer is both as challenging and simple as it has ever been, which is an oxymoron in itself. But it perhaps explains the complexity of this 32% of the global population, which is edging out Millennials.
Before we get into methods for marketing to Gen Z, it’s important to understand who this generation is and the qualities that make them unique. Generation Z has never lived in a world without the web. The Internet has always existed for Gen Z; though it has evolved into an entire entity in the last decade or so, life without an online presence is but a vague and distant memory to them. In this day and age, 96% of Generation Z members own a smartphone and, on average, they spend more than three hours a day perusing their devices. Social media is the beast that lies within these smartphones and has proven to be a powerful tool highly utilized by this generation.
For some, reaching Generation Z may seem difficult for this very reason — from the outside in, they are seemingly out of touch with the real world. For advertisers, however, it has made Gen Z more reachable than any preceding generation. Making a connection has a whole new meaning in advertising, due to the realm of social media and smartphones. Here are best practices on how to reach and engage with the Gen Z audience:
Reaching the Gen Z Audience
While Gen Zers have earned a reputation as arduous customers, there are various methods advertisers can tap into to successfully sell their brands/products to this tenacious bunch. As a well-informed and arguably opinionated generation, they generally respond well to brands that earn their loyalty as customers. This is unique to Gen Z, as other generations have typically chosen what they consume based on tradition. And just how can advertisers earn their loyalty? Sell the all-encompassing brand and its story to give it a sense of relatability.
When determining how to best reach this demographic, one word should be kept top of mind: authenticity. Research shows that 63% of Generation Z want marketing from “real” people, as opposed to celebrity endorsers. I put “real” in quotation marks, because this category does not stop at trusted friends and family of Gen Zers. A trusted source or friend can be found anywhere from an inner circle to their favorite social media influencers and bloggers. Influencer marketing has proven successful with this generation, because hearing about a product from an average, everyday person (with 10,000-plus social media followers, that is) resonates more deeply with Gen Z than seeing a high-profile celebrity endorse everyday items.
Influencers are more trusted by Generation Z because they don’t seem like they’re trying to persuade; rather, they’re just filling their audience in on something they enjoy. In turn, influencer marketing does not feel like corporate manipulation. Furthermore, their followers are just that: people who follow and are invested in their lives. They are already sold on the person, which makes it easy to trust their opinion.
Keep Reaching Out/Retargeting
Online retargeting is key in engaging this generation and staying top of mind. Once Gen Zers begin researching a brand, it is vital to remain relevant to them, and retargeting is one of the best ways to do so. It is an easy way to take them through the buying process, so they end up as loyal brand advocates. As a generation obsessed with fast-paced, instantaneous moments, it can be easy to forget about something if it’s not reinforced. Retargeting — by means of social media and banner and display ads — is paramount to success with Gen Zers.
With the power of online retargeting, however, it is important to put a cap on the frequency, as to not fatigue the potential buyers. If a member of this group sees an ad too frequently, it can wind up in lost interest. They may feel it is being pushed too hard on them — which is quite the opposite of feeling authentic and caring.
Online reviews are another important factor when Generation Z considers a product. Creating a space where they can hear from people of a similar background in a written or spoken testimonial to the product can make all the difference. Reviews get customers involved and allow their voices to be heard, tying in an element of personalization. In order to receive genuinely positive and highly regarded reviews from Gen Z, it’s important a company is honest, maintains the quality it guarantees, and makes them feel special throughout the process. They don’t want to be considered another number; rather, they’d like to feel included and impactful.
Corporate Social Responsibility
Generation Z also cares deeply about brands that have a positive social or environmental impact. It is of the utmost importance for a brand to come across as one that cares — in all aspects. Though Gen Z can seem like they lack character or substance, because they spend so much time disconnected from the world around them, this group actually has a tendency to express their values online and want to vocalize those beliefs. Therefore, they appreciate when a company does the same. Voicing inclusivity, social justice, and sustainability can majorly impact a Gen Z target while they determine whether a brand is worthy of their purchase. Typically, members of this generation look at a brand from a holistic standpoint before deciding to become a customer or not. This is why a company’s social media presence is one of the most important upkeeps. Serving as a place to express oneself, it’s the prime method to communicate a brand’s progressive values.
Ultimately, the best way to engage with Gen Z and make them purchase is to foster a connection that does not feel contrived. They love realness above all and prefer that a company is upfront with what it has to offer and what it values holistically. With technology at the tips of their fingers, Gen Z members have almost always done their research before purchasing. This is why marketing to them is more crucial than ever: the way a brand portrays itself online and the decisions it makes can make or break its profitability. Advertising geared toward Gen Z should always pique their interest and keep that interest alive until they decide it’s time to buy. The initial point of contact in getting this audience’s attention will push them to look further into a brand to ensure it’s something they’re interested in putting their money toward. As such, it is vital to a company’s success to maintain strong marketing and advertising tactics — from start to finish, throughout the buying process.
Brands: Show You Care About Gen Z
The bottom line of advertising to the Generation Z audience is that you should always sell the brand as one that cares not only about its own success, but also about the success and ultimate happiness of its customers. Maintaining happy customers, at the end of the day, is the main driving force behind the success of any Gen Z-focused company.