Question: What’s one of the 15 strategies for tactfully delivering bad news?
Answer: ‘Focus on what you can control.’
“There is usually cause and effect for anything that needs to be improved, so focus on the things that are in your control and can be improved upon if specific feedback needs to be delivered.”
– Jessica Hawthorne-Castro, Hawthorne Advertising
For the full article go to “15 strategies for tactfully delivering bad news” at The Business Journals.