To most effectively tap into Gen Z and millennials,
personalized and transparent communication is key
The consumer is more and more aware every day of marketing “hype” and language that is not authentic to the brand or corporate mission. Gen Z and millennials are acutely aware of this and will expect nothing less and can see through it all. This differs from their predecessors on many fronts. They’re digital natives who think greener, expect more from the companies that they buy from and love authenticity.
Currently aged 10-25 (for Gen Z) and 26-41 (for millennials), these consumers have a lot of buying power—and are accumulating even more—and a habit of aligning their purchase decisions with their own personal values. However, Gen Z and millennials are more aware of cost of living and finances and so they research and put a lot of thought into purchasing decisions to make sure it not only fits their personal needs, but also fulfills social and societal needs.
Gen Zers, in particular, are very intentional about those decisions; they think before they buy.
“Gen Z has let us know—loud and clear—that they are passionate about making a change and fighting for the values they believe in,” BigCommerce pointed out. This opens the doors of opportunity for performance marketers to share the mission and values of their brands.
“Or take it a step further and partner with a charity or cause your brand is passionate about,” the publication added. For example, it says one direct-to-consumer shoe manufacturer teamed up with the Breast Cancer Research Foundation to gift a pair of pink shoes to those impacted by the illness illustrates the company’s understanding of what younger consumers want from the brands they buy from.
More personalized ads, please
We all know personalization and micro targeting has become more and more prevalent, but it is a “must have” instead of a “nice to have” at this point for marketers. “While 57% of millennials and 43% of baby boomers said they liked personalized ads, a whopping 81% of those in Generation Z said the same,” in a study conducted by Unsupervised.
Gen Z is a huge user of social media, and that the medium as a whole has evolved quite a bit over the last few years. Snapchat, TikTok and Instagram are the main platforms where Gen Z spends its time, and TikTok ads are a good starting point for performance marketers looking to leverage this trend. In fact, all four social media platforms are good vehicles for reaching consumers of all ages.
Personalized ads are a great opportunity for companies that want to reach and engage with younger consumers and when done effectively, accurately link relevant social content to brands with the same values and end up with a completed sale.
Speaking with images instead of words
The emoji has taken on a whole new level of communication and there are even varying levels of enthusiasm within the emoji universe. If you didn’t know that the thumbs-up emoji was meant to denote passive aggressiveness, or that some people like to speak mostly in emojis on social media or when texting, then it’s time to listen a little harder to what younger consumers want, respond to and engage with. But don’t worry because you’ll be in good company; entire industry sectors are also trying to figure out what they need to do to get the attention and wallet share of more Gen Z customers.
The wine industry is a good example. According to the Wine Market Council, just 14% of Americans aged 21 to 30 drink wine on a weekly basis, and 11% drink it occasionally. Compare this to individuals who are aged 30 to 39, 20% of whom are weekly wine drinkers. Much like performance marketers are digging down deeper to determine how to attract and retain more Gen Z and millennials customers, this entire sector is doing the same.
“The wine industry still has work to do in order to attract younger generations in an increasingly competitive beverage alcohol landscape,” SevenFiftyDaily reported. “This will involve not only revisiting the lessons of the past, but [also] employing new tactics for each new generation as it reaches legal consumption age.”
The bottom line is that creativity and effectively communicating to reach your target audience is not a new concept but the importance of keeping up with how Gen Z and millennials want to be communicated with is key for marketers and a successful and long-term brand relationship.