Question: What’s one of the 11 tasks AI automation can help agencies with but will never take over?
Answer: ‘Customer feedback responses.’
“You can use AI to draft a preliminary response to customer feedback, but then have a human review and edit to make sure the response is appropriate. It’s also crucial to use customer feedback to improve the product or service moving forward, which will show customers you’re listening to them and adapting.”
– Jessica Hawthorne-Castro, Hawthorne Advertising
For the full article go to “11 tasks AI automation can help agencies with but will never take over” at Forbes.