Question: What’s one of the 14 tips to help businesses address missteps and mishaps?
Answer: ‘Explain any macro issues, but don’t blame them.’

“Sometimes a business’s challenges are out of leaders’ control and are caused by third-party factors. Don’t be afraid to explain a macro issue that may be causing overall challenges, but also be sure you don’t place the blame on the third-party circumstance. Acknowledge the challenge and explain how the business is working to address it while putting your customers first.”
– Jessica Hawthorne-Castro, Hawthorne Advertising

For the full article go to “14 tips to help businesses address missteps and mishaps” at The Business Journals.