Question: What’s one of the 6 effective ways for a business to gain deeper insights into its CX?
Answer: ‘Read online reviews and comments.’
“To assess customer feedback, pay attention to online reviews and comments, whether that be on social media or Google. Use this strategy to look for areas you can improve — or further enhance when there is a positive response.“
– Jessica Hawthorne-Castro, Hawthorne Advertising
For the full article go to “6 effective ways a business can gain deeper insights into its CX” at The Business Journals.