How to provide stellar customer service (even with a lean team)

Delivering exceptional customer service isn’t just a “big team” advantage — it’s a mindset and a strategy. In Business Journals Leadership Trust latest article, Jessica Hawthorne offers practical insights on how lean teams can still create standout customer experiences by focusing on responsiveness, personalization and smart prioritization. Whether you’re part of a growing startup or managing a small but mighty team, these takeaways are worth the read. Check out the article here: https://www.bizjournals.com/bizjournals/news/2025/05/02/how-to-provide-stellar-customer-service-even-with-a-lean-team.html