Delivering exceptional customer service isn’t just a “big team” advantage — it’s a mindset and a strategy. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro offers practical insights on how lean teams can still create standout customer experiences by focusing on responsiveness, personalization and smart prioritization. Whether you’re part of a growing startup or managing a small but mighty team, these takeaways are worth the read. Check out the article here: https://www.bizjournals.com/bizjournals/news/2025/05/02/how-to-provide-stellar-customer-service-even-with-a-lean-team.html