Question: What’s one of the 13 bad practices that can lead to poor customer service and experiences?
Answer: ‘Requiring multiple inputs or transfers to resolve a problem.’
“Customers can be challenged in negotiating customer service if you require many inputs from them and transfer them from department to department, creating a tedious cycle. The first customer service representative should be able to directly answer all your customers’ questions.”
– Jessica Hawthorne-Castro, Hawthorne Advertising
For the full article go to “13 bad practices that can lead to poor customer service and experiences” at The Business Journals.