7 ways to turn customer complaints into valuable learning experiences
At some point, even the best-run business will encounter and have to deal with a customer complaint.
At some point, even the best-run business will encounter and have to deal with a customer complaint.
From books to blog posts to podcasts, there’s no shortage of career advice available out there for agency professionals.
General Mills faced a PR crisis earlier this year when someone posted a claim on social media saying that he’d found shrimp tails in his Cinnamon Toast Crunch breakfast cereal; company leaders took heat for not responding properly or with enough speed.