Trust is the foundation of every successful business—but it’s easier to lose than gain. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro highlights which common mistake companies make that can quietly erode customer trust over time.
7 common business mistakes that undermine customers’ trust Read More »
In a recent interview with Authority Magazine, Jessica Hawthorne-Castro, CEO of Hawthorne Advertising, shares her journey from the entertainment industry to leading a pioneering advertising agency. She discusses the power of integrating creativity with data analytics and the importance of authentic, feminine leadership in today’s dynamic business environment.
Setting team goals that truly drive results requires more than just ambition—it demands clarity, alignment and structure. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro shares her strategy for goal-setting that align teams and propel performance. Discover how to transform goal-setting into a powerful tool for success.
9 smart strategies for setting team goals that get results Read More »
Leadership isn’t just about strategy—it’s about mindset. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro shares her strategy to foster positivity both in and out of the workplace. A great reminder that small, intentional actions can create lasting impact.
8 ways leaders can foster positivity (in and out of the workplace) Read More »
Small businesses often lead the way in innovation and adaptability. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro highlights a key strategy that larger organizations can learn from.
5 smart small-biz strategies every business should adopt Read More »
In today’s ever-changing business landscape, uncertainty is a constant. However, effective leadership involves navigating these challenges with confidence and adaptability. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro provides valuable insight that can help leaders not only survive but thrive during uncertain times.
How to plan and lead with confidence (even during uncertainty) Read More »
Building a strong leadership team can make—or break—a growing SMB. But even the most well-intentioned founders can fall into common traps. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro outlines what mistake to avoid when assembling your leadership team.
Avoid these mistakes when building an SMB leadership team Read More »
It’s not just about listing features—it’s about showcasing real-world impact. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro offers her strategy to effectively communicate your value proposition.
How to communicate the real value of your offerings to customers Read More »
Delivering exceptional customer service isn’t just a “big team” advantage — it’s a mindset and a strategy. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro offers practical insights on how lean teams can still create standout customer experiences by focusing on responsiveness, personalization and smart prioritization. Whether you’re part of a growing startup or managing a small but mighty team, these takeaways are worth the read.
How to provide stellar customer service (even with a lean team) Read More »
Direct feedback is just one piece of the customer experience puzzle. In Business Journals Leadership Trust latest article, Jessica Hawthorne-Castro shares her strategy to evaluate your company’s CX beyond direct feedback. From observing behavioral data to leveraging journey analytics, these insights can help you see the full picture of how customers engage with your brand.
8 ways to evaluate your company’s CX (beyond direct feedback) Read More »
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