Delivering exceptional customer service goes beyond the basics. Jessica Hawthorne-Castro reveals her strategy that will strengthen your customer service and build lasting relationships in Business Journals Leadership Trust latest online story.
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Question: What’s one of the 7 ways to measure and leverage ROI metrics for customer service?
7 ways to measure and leverage ROI metrics for customer service Read More »
Question: What’s one of the 13 ways businesses can turn customer complaints into valuable lessons?
How businesses can turn customer complaints into valuable lessons Read More »
Question: What’s one of the 13 bad practices that can lead to poor customer service and experiences?
13 bad practices that can lead to poor customer service and experiences Read More »
Question: What’s one of the 12 leaders’ tips for dealing with a customer who’s unhappy, but in the wrong?
12 leaders’ tips for dealing with a customer who’s unhappy, but in the wrong Read More »
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